Frequently Asked Questions
Everything you need to know about your Pom Pom London experience.
How long does shipping take within the UK?
We offer standard and express shipping options. Standard delivery typically takes 2-4 business days, while express delivery aims to arrive within 1-2 business days.
Are your handbags made from genuine leather?
Yes, our bags are crafted from high-quality, 100% genuine leather, designed to be both stylish and durable for everyday use.
Can I purchase additional bag straps separately?
Absolutely! One of our favorite features is customizability. You can browse our 'Straps' collection to find various patterns and colors to refresh your look.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please visit our returns portal to initiate a domestic or international return.
Do you ship internationally?
Yes, Pom Pom London ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my leather bag?
We recommend using a specialized leather protector spray before your first use and cleaning with a soft, damp cloth to maintain the leather's natural finish.